Frequently Asked Questions
MEANDSKIN FAQ
1. General Questions
Q: What is MEANDSKIN?
A: MEANDSKIN is a skincare brand operated by OMORFI HOUSE, offering high-quality skincare products across the Netherlands and Belgium.
Q: Where is MEANDSKIN based?
A: Our warehouse is located in Amsterdam:
C.P.M. Rommeplantsoen 71, 1067 WT Amsterdam, Netherlands.
Q: How can I contact MEANDSKIN?
A: You can reach us via:
Email: support@meandskin.com
Phone: +31 6 27278018
Business Hours: Monday to Saturday, 8:00 AM – 7:00 PM (CET / Amsterdam)
2. Orders & Payments
Q: What payment methods do you accept?
A: We accept:
Credit/Debit Cards: Visa, Mastercard, American Express, UnionPay
Digital Wallets: PayPal, Apple Pay, Google Pay (where available)
Local Payments: iDEAL (Netherlands)
Buy Now, Pay Later: Klarna (subject to Klarna’s terms)
Mollie Payments (supporting various international options)
Q: Can I use someone else’s payment method?
A: Only if you are authorized to use it. Unauthorized use may result in order cancellation.
Q: Will I be charged VAT?
A: Yes. All product prices include VAT in compliance with Dutch and EU law.
Q: What happens if my payment fails?
A: Your order will not be processed. You may need to use an alternative payment method.
3. Shipping & Delivery
Q: Which countries do you ship to?
A: Currently, we ship exclusively to the Netherlands and Belgium.
Q: How long will delivery take?
A: Estimated delivery times:
Netherlands: 1–2 business days
Belgium: 1–2 business days
Delivery begins after processing and may vary due to carrier delays, holidays, or weather.
Q: What are the shipping costs?
Netherlands: Free shipping over €40; €4.95 for orders under €40
Belgium: Free shipping over €50; €7.95 for orders under €50
Q: Can I track my order?
A: Yes. A tracking link is emailed within 24 hours of dispatch. Please allow up to 24 hours for tracking activation.
Q: What if I entered the wrong address?
A: You may request an address correction within 12 hours of ordering. After that, we cannot change it. Customers are encouraged to monitor tracking updates to ensure delivery.
4. Returns, Refunds & Exchanges
Q: Can I return a product?
A: Yes, within 14 days of delivery. Products must be unopened, unused, sealed, and in original condition.
Q: What if I received a defective or incorrect product?
A: Contact us within 48 hours of delivery with photos and your order number. We will offer a replacement or refund.
Q: How are refunds processed?
A: Refunds are issued to your original payment method within 7 business days after inspection. Original shipping fees are only refunded if the return is due to a mistake or defective item.
Q: Who pays for return shipping?
A: Customers pay for change-of-mind returns. MEANDSKIN covers shipping costs for incorrect or defective products.
Q: Can I exchange a product?
A: Yes. Exchanges are possible for defective items or if you want a different product of the same type, subject to stock availability.
5. Orders & Cancellations
Q: Can I cancel my order?
A: You may cancel within 12 hours of ordering, provided it hasn’t been processed, packed, or shipped. Once shipped, you must follow the return process.
Q: How will I know my order is confirmed?
A: You will receive an order confirmation email once payment is successful. If you don’t see it, please check your spam folder or contact support.
6. Product Usage & Safety
Q: Are MEANDSKIN products safe?
A: Our products are cosmetic and not medical. Results may vary by individual. Always patch-test before use and check ingredients for allergies.
Q: Can MEANDSKIN be held responsible for reactions?
A: MEANDSKIN is not liable for adverse reactions, misuse, or allergic responses. Consult a dermatologist if unsure.
7. Account & Privacy
Q: Do I need an account to order?
A: No, but creating an account makes checkout faster and helps track orders.
Q: How is my personal information used?
A: We collect only the data necessary to process orders and provide support. We comply with GDPR, Dutch AVG laws, and EU privacy regulations. Full details are in our Privacy Policy.
8. Other Questions
Q: Are products authentic?
A: Yes, 100% authentic, fresh, and properly stored.
Q: Who do I contact if I have an issue?
A: Contact us via support@meandskin.com or +31 6 27278018 during business hours.
Q: Can promotions or discounts be combined?
A: Promotions have specific terms. Not all discounts can be combined. Please check the terms for each offer.
